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Owned and operated by Joyel, LLC, we welcome your questions about recovery boots, saunas, red light panels, and cold plunges.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please visit our Return Policy page for complete details on how to start a return and what qualifies.
Can I exchange an item for a different product?
If you would like to swap your purchase, please contact us within the return window. We will walk you through the exchange process and help you find the right fit for your space.
How do I choose between a cold plunge and an infrared sauna?
It depends on the experience you are looking for. Cold plunges are designed to support post-activity recovery with cold exposure, while infrared saunas offer a warming session that many people enjoy as part of a daily wind-down routine. Feel free to email us and we can help you decide.
Do your red light therapy panels require professional installation?
Our red light therapy panels are designed for simple at-home setup by the customer. Each unit ships with mounting hardware and a clear instruction guide so you can position the panel in the room that works best for your routine.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We reply to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
If a product is not right for your space, our 30-Day Returns policy has you covered.
